Door Hell - unbelievable!
26/January/2010 03:47 PM Filed in: Social Care
Door Hell - from 31st July to 7th July 2008
31 July 2006
Today the door fitters from JLC installed our new front door and side panel. It looks really nice and tomorrow they will automate it. Kent contract with JLC to do these so they are arriving tomorrow. Kevin had to take the day of work because I had a meeting at work. JLC only told us last Friday afternoon they were coming so it was rather short notice.
1 August 2006
Well, this guy arrives today and basically didn't have a clue what he was doing. He spent from early morning until the end of the working day trying to make out all was well followed by running out to his van and saying it was f**k*d up. He spent all day on the phone and reading the instruction manual.
We were having a system with a pin code panel on the outside so that my PAs can let themselves in, remote buttons for me to press to open it, and the mechanism itself. The door was pre installed with part of the mechanisms - the wrong part so the door would not lock. We had to revert to a key for the night and he said a new one would have to be put in. The window company JLC used, last night, parked a door (large door and glass) in our hallway for the engineer to pick up - only he knew nothing about it. He said he doesn't normally fit the type I was having installed and the whole thing is a mess. He is coming back on Thursday to put in the new parts.
3 August 2006
The same guy came back today armed with the new parts. He installed these but then the door was opening and the lock was activating in the open position... He said it basically is caused by the air pressure - in layman’s terms the arm mechanism that opens the door is not strong enough. Someone else will be in tomorrow to install the new arm mechanism and finish the job.
Aghhhh.
3 August 2006 - 6.30 pm
The electrician contracted from KCC arrived at 5.30 for a 15 minutes job that took an hour. He has now put in a spur (for connecting door to the mains).
Up until now we have had a mains extension leeds trailing across the hall way into the porch.
4 August 2006
7 August 2006
Today Kevin is calling them and they have received an e-mail about our complaint.... we shall see what happens
24 August 2006
On Monday JLC visited to look at the problem areas and apologised profusely. Rest assured someone would be back on Tuesday to fix all the problems. So Tuesday came and yes most of it was done... until the engineer saw that the wrong key pad had been fitted to open the door from the outside... Finally on Wednesday morning (causing me to be 30 minutes late for work when the job was supposed to be done) the engineer was back and fitted the key pad. Hurrah... it is now working.
JLC also sent a bouquet of flowers to say sorry!
28 August 2006
Guess what... strange bleeping noises were heard coming from the door... on investigation this was the signal for a low battery and sure enough the back up had failed and also the door would now not lock without a manual key... JLC are coming again next week to have a look.
1 September 2006
There was an unknown error and 'Dan' the man got the door locking and disarmed the beeping noise so that next week a new unit could be fitted.....
5 September 2006
JLC were back again this morning, replaced the unit and I now have new remote switches which are my equivalent of a door key I can keep on me. Nice chap and door now works.
By 4.15 the beeping noise was back..... changing the unit hadn't worked so something else is the problem... JLC are apologising yet again.... is this going to be another bouquet of flowers.....
14 April 2007
Well - they never turned up for their 6 months check to see if the Door is working - and by hec it's got a mind of it's own.
Sometimes it doesn't let you in, then it won't let you out, then it shuts quickly so you have to run out.... you name it - every day it throws up something wrong. The battery back up isn't working and .... well we will be writing to them soon....
26 April 2007
Well - we have fixed the 'kicking you out persona' that the door took on. All it took was a bit of elbow grease (well just the grease actually) along the opener mechanism at the top... yeahhh.
One down.....
1 May 2007
Spoke to soon - the oil has not fixed the problem and it's as cranky as ever.....
14 January 2008
Well, since my last post, I think they have been here at least 4 times to try and fix the door which is as wonky as ever. It is driving my husband mad. First of all someone came, had a look and said he would order a new part. Came again, part didn't work. Said they would change the whole unit - returned some weeks later with only a replacement logic board. The problem was even worse now.
One day they said they said they would arrive at 8.30 but didn't turn up until 4!
He said 'Oh dear, I don't know what's wrong it it ' and again said they would replace the unit. That was a few weeks ago. Then an e-mail to say the part had to come from Spain and could take another 3 weeks..... and so it continues.
JLC are useless - never get a door from them.
10 February 2008
Well, the part that should have taken 3 weeks to come hasn't arrived - several weeks later - still no date as to when our wonky door will be fixed... hmmmmm.
15 February 2008
Today JLC turned up to fit in a new controlled - you will remember this as the one from Spain due weeks ago. Well the new one didn't work, the whole day was a fiasco and at one point the door developed a seizure and opened and closed in short stutters for some time! Alarms were sounding and the locking mechanism didn't work. Eventually he said he got it going - tried it many times and it did lock - but he said he knew it didn't always and there was nothing he could due as it was due to 'the door seal' and that it wasn't meant to work on a PVC door. Why is it, I asked, that this door was part of a 'door and opening system' which was put in together? Of course he had no answer for that.
Anyway, by the time Kevin got home it didn't lock - so when the door closes someone has to push it the last inch so the automatic locks bolt in. Also, the door has lost the ability to stay open e.g. when bringing shopping in, which he said was working - yet it isn't a function of the new system!!!
So, Kevin has told them once again that this is just not good enough and we await for them to return with the purchase of a 'new programmer' to make the door push with a greater force and close on its own like it is supposed to. So.... that would be the programmer they brought with them on an earlier visit which they now say they have to order as they have never had one....
to be continued...
03 March 2008
Turned up again today and fitted a second box next to the first one. Why - to make up for what box one should do if it functioned correctly.
They were also supposed to use a programmed to tell the door to close with the correct amount of force to actually shut - He brought the wrong connecter... I guess they will be back and we will be onto part 17...
02 June 2008
Today we told JLC that the door doesn’t reliably close every time. When going out we still have to wait until the door closes to be sure that our house is secure. Kevin and I are very unhappy with the level of service we have received from JLC Automation Ltd.
We feel that we have given them every opportunity to rectify the problem. However, after eighteen visits from their engineers and nearly two years of worry and hassle we have decided that enough is enough. We feel that this shows their company is obviously incapable of providing us with a reliable door opening/closing system.
Because of this, we have been forced to look elsewhere for a system that will work reliably and close, and lock, the front door consistently and securely. We are shortly going to have their door opener and controls removed and replaced at considerable expense to ourselves.
Obviously we are very unhappy that we are being forced to do this, but we just want this saga of incompetence and poor workmanship to come to an end once and for all. We will certainly not be recommending this company to other customers looking for such a system and are saddened that other disabled people and their families will have no other option if reliant on NHS/Social Care provision that contract with JLC.
07July 2008
Yahoo
This week marked a momentous occassions - the JLC parts for the automatic door were ripped out or modified by the new company.
What a difference. Polite and competent engineers, a door that works and several features my hubby is dancing around about in terms of functionality.
The end of an 18 part saga that started back in July 2006 we feel is finally over.
31 July 2006
Today the door fitters from JLC installed our new front door and side panel. It looks really nice and tomorrow they will automate it. Kent contract with JLC to do these so they are arriving tomorrow. Kevin had to take the day of work because I had a meeting at work. JLC only told us last Friday afternoon they were coming so it was rather short notice.
1 August 2006
Well, this guy arrives today and basically didn't have a clue what he was doing. He spent from early morning until the end of the working day trying to make out all was well followed by running out to his van and saying it was f**k*d up. He spent all day on the phone and reading the instruction manual.
We were having a system with a pin code panel on the outside so that my PAs can let themselves in, remote buttons for me to press to open it, and the mechanism itself. The door was pre installed with part of the mechanisms - the wrong part so the door would not lock. We had to revert to a key for the night and he said a new one would have to be put in. The window company JLC used, last night, parked a door (large door and glass) in our hallway for the engineer to pick up - only he knew nothing about it. He said he doesn't normally fit the type I was having installed and the whole thing is a mess. He is coming back on Thursday to put in the new parts.
3 August 2006
The same guy came back today armed with the new parts. He installed these but then the door was opening and the lock was activating in the open position... He said it basically is caused by the air pressure - in layman’s terms the arm mechanism that opens the door is not strong enough. Someone else will be in tomorrow to install the new arm mechanism and finish the job.
Aghhhh.
3 August 2006 - 6.30 pm
The electrician contracted from KCC arrived at 5.30 for a 15 minutes job that took an hour. He has now put in a spur (for connecting door to the mains).
Up until now we have had a mains extension leeds trailing across the hall way into the porch.
4 August 2006
Today the stronger arm was fitted by a second engineer. He showed me timing on the door like how long it could stay open etc for me to choose. At the end of the day he told me it was all fitted and working. Alas I believed him, signed his book and sent him on his merry way. Kevin later discovered:
- The unit is still plugged into an extension lead (trailing through the hall and acting as a trip hazard) even though the fused spur was fitted by the electrician on Thursday.
- The batteries inside the psu box are not connected hence we think we may not have emergency back up.
- There are two holes in our new door where the wrong opener was fitted.
- Part of the trim above the door
has been cracked and where it has been cut to fit
the second opener it has been
mutilated rather than being cut neatly as it was with the first opener. - The sealant around the door frame has been removed and not replaced.
- There are holes through the wall that have not been sealed.
- The switch to hold the door open
is on the wrong side of the opener so you can't
reach it when the door is open. It is also
a key switch rather that a 'normal' type (the engineer could not get the other switch to work). - We have been left a master remote for the locca unit but no instructions.
- The lid to the psu box is held closed with a wood screw rather than the proper one.
7 August 2006
Today Kevin is calling them and they have received an e-mail about our complaint.... we shall see what happens
24 August 2006
On Monday JLC visited to look at the problem areas and apologised profusely. Rest assured someone would be back on Tuesday to fix all the problems. So Tuesday came and yes most of it was done... until the engineer saw that the wrong key pad had been fitted to open the door from the outside... Finally on Wednesday morning (causing me to be 30 minutes late for work when the job was supposed to be done) the engineer was back and fitted the key pad. Hurrah... it is now working.
JLC also sent a bouquet of flowers to say sorry!
28 August 2006
Guess what... strange bleeping noises were heard coming from the door... on investigation this was the signal for a low battery and sure enough the back up had failed and also the door would now not lock without a manual key... JLC are coming again next week to have a look.
1 September 2006
There was an unknown error and 'Dan' the man got the door locking and disarmed the beeping noise so that next week a new unit could be fitted.....
5 September 2006
JLC were back again this morning, replaced the unit and I now have new remote switches which are my equivalent of a door key I can keep on me. Nice chap and door now works.
By 4.15 the beeping noise was back..... changing the unit hadn't worked so something else is the problem... JLC are apologising yet again.... is this going to be another bouquet of flowers.....
14 April 2007
Well - they never turned up for their 6 months check to see if the Door is working - and by hec it's got a mind of it's own.
Sometimes it doesn't let you in, then it won't let you out, then it shuts quickly so you have to run out.... you name it - every day it throws up something wrong. The battery back up isn't working and .... well we will be writing to them soon....
26 April 2007
Well - we have fixed the 'kicking you out persona' that the door took on. All it took was a bit of elbow grease (well just the grease actually) along the opener mechanism at the top... yeahhh.
One down.....
1 May 2007
Spoke to soon - the oil has not fixed the problem and it's as cranky as ever.....
14 January 2008
Well, since my last post, I think they have been here at least 4 times to try and fix the door which is as wonky as ever. It is driving my husband mad. First of all someone came, had a look and said he would order a new part. Came again, part didn't work. Said they would change the whole unit - returned some weeks later with only a replacement logic board. The problem was even worse now.
One day they said they said they would arrive at 8.30 but didn't turn up until 4!
He said 'Oh dear, I don't know what's wrong it it ' and again said they would replace the unit. That was a few weeks ago. Then an e-mail to say the part had to come from Spain and could take another 3 weeks..... and so it continues.
JLC are useless - never get a door from them.
10 February 2008
Well, the part that should have taken 3 weeks to come hasn't arrived - several weeks later - still no date as to when our wonky door will be fixed... hmmmmm.
15 February 2008
Today JLC turned up to fit in a new controlled - you will remember this as the one from Spain due weeks ago. Well the new one didn't work, the whole day was a fiasco and at one point the door developed a seizure and opened and closed in short stutters for some time! Alarms were sounding and the locking mechanism didn't work. Eventually he said he got it going - tried it many times and it did lock - but he said he knew it didn't always and there was nothing he could due as it was due to 'the door seal' and that it wasn't meant to work on a PVC door. Why is it, I asked, that this door was part of a 'door and opening system' which was put in together? Of course he had no answer for that.
Anyway, by the time Kevin got home it didn't lock - so when the door closes someone has to push it the last inch so the automatic locks bolt in. Also, the door has lost the ability to stay open e.g. when bringing shopping in, which he said was working - yet it isn't a function of the new system!!!
So, Kevin has told them once again that this is just not good enough and we await for them to return with the purchase of a 'new programmer' to make the door push with a greater force and close on its own like it is supposed to. So.... that would be the programmer they brought with them on an earlier visit which they now say they have to order as they have never had one....
to be continued...
03 March 2008
Turned up again today and fitted a second box next to the first one. Why - to make up for what box one should do if it functioned correctly.
They were also supposed to use a programmed to tell the door to close with the correct amount of force to actually shut - He brought the wrong connecter... I guess they will be back and we will be onto part 17...
02 June 2008
Today we told JLC that the door doesn’t reliably close every time. When going out we still have to wait until the door closes to be sure that our house is secure. Kevin and I are very unhappy with the level of service we have received from JLC Automation Ltd.
We feel that we have given them every opportunity to rectify the problem. However, after eighteen visits from their engineers and nearly two years of worry and hassle we have decided that enough is enough. We feel that this shows their company is obviously incapable of providing us with a reliable door opening/closing system.
Because of this, we have been forced to look elsewhere for a system that will work reliably and close, and lock, the front door consistently and securely. We are shortly going to have their door opener and controls removed and replaced at considerable expense to ourselves.
Obviously we are very unhappy that we are being forced to do this, but we just want this saga of incompetence and poor workmanship to come to an end once and for all. We will certainly not be recommending this company to other customers looking for such a system and are saddened that other disabled people and their families will have no other option if reliant on NHS/Social Care provision that contract with JLC.
07July 2008
Yahoo
This week marked a momentous occassions - the JLC parts for the automatic door were ripped out or modified by the new company.
What a difference. Polite and competent engineers, a door that works and several features my hubby is dancing around about in terms of functionality.
The end of an 18 part saga that started back in July 2006 we feel is finally over.
